General
Q: I do not have a printer. Is it a must to take the printout of the ticket?
A: We accept printed confirmation email. Alternatively, you may show us your confirmation email using your mobile.
Q: I have lost my e-confirmation, can I collect my ticket without e-confirmation?
A: You may email to us and our customer service team will email you the e-confirmation within 24hours. Alternatively, if you are the person who bought the ticket, kindly show the counter staff your registered passport number / telephone / Identity Card. The counter will issue the ticket to you.
Q: What is the contact number of the office in Singapore?
A: Katong V: +65 63486909 or whatsapp for emergency: +65 91829799
Q: How long will the company open the schedule in advance?
A: Normally our company will open their schedule 2 month in advance.
Q: Where is your exact pickup point as listed in your website?
A: To give you a clearer picture of the exact pickup point, please click on the following link below
Singapore Pickup Point
Kovan
Pickup Location: Kovan Hub Bus Terminal, BLK206 Hougang St 21, Singapore 530206. Click here for google map.
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
Bugis
Pickup Location: Bugis MRT Exit D, outside The Snooze Hotel, Tan Quee Lan Street (Due to a road closure at Tan Quee Lan Street, Bugis, the pickup point has been moved to outside the main road, near the Snooze Hotel). Click here for google map.
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
Tampines
Pickup Location: Tampines MRT Exit B, Bicycle Parking . Click here for google map.
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
Bishan
Pickup Location: Bishan MRT Exit D pickup and drop off point (turn left after exit MRT). Click here for Google Map.
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
Lavendar
Pickup Location: Lavendar SouthBank (nearest is Lavendar MRT behind ICA building): 881 North Bridge Rd, Singapore 198784 (pls wait at the bus stop beside southbank). Click here for Google Map.
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
Jurong East
Pickup Location: Westgate Taxi Stand (Jurong East). 3 Gateway Dr, #01-43 to 44 Westgate, Singapore 608532. Click here for Google Map
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
Katong V
For Morning Trip (0600hrs to 1800hrs)
Pickup Location: Katong V Mall (Village Hotel Katong), 30 East Coast Road, (Pickup at Katong V Car Park, wait outside Wine Mansion): Click here for Google Map.
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
For Evening Trip (1900hrs to 0100hrs)
Pickup Location: Katong V Mall (Village Hotel Katong), 30 East Coast Road, pickup Mooloola Bar (previously RHB bank) along east coast road. Click here for Google Map:
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
Sengkang
Pickup Location: Sengkang Compass One Entrance – G16 Taxi Stand. Click here for Google map.
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
Jurong East Venture
Pickup Location: Bus Bay 5 Jurong East Venture Avenue (5 minutes walk to Jurong East MRT with Shelter). Click here for Google map.
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
Jalan Besar
Pickup Location: Entrance/Exit A – Jalan Besar MRT Station (DT22), 90 Jalan Besar 208826 (One stop from Bugis MRT). Click here for Google map.
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
Kuala Lumpur Pickup Point
Berjaya Times Square
Pickup Location: Berjaya Times Square bus stop below monorail imbi station (Main road outside Berjaya Times Square Hotel). Click here for Google maps.
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
KL Sentral
Pickup Location: KL Sentral (Nu Sentral Mall Main entrance, look out for police booth and Coffee Bean). Click here for Google map.
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
Malacca Pickup Point
Hatten
Pickup Location: Hatten Hotel Bus bay (outside Estadia Hotel). Click here for Google map.
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
Casa Del Rio
Pickup Location: Casa Del Rio Hotel Malacca, 88, Jalan Laksamana, Taman Kota Laksamana, 75200 Melaka. Click here for Google Map:
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
Mersing Pickup Point
Mersing
Pickup Location: Mersing Harbour Centre 243, Jalan Ibrahim, Mersing Kechil, 86800 Mersing, Johor, Malaysia. Click here for Google Map:
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
Tanjong Gemok
Pickup Location: Tanjong Gemok Jetty (Gateway to Tioman Island), Kampung Tanjung Gemok, 26820 Kuala Rompin, Pahang, Malaysia. Click here for Google Map:
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
Genting Pickup Point
Genting
Pickup Location: First World Sky Avenue Bus Terminal 2 (Departure Hall), Genting Highlands
E- boarding pass: You may show your email confirmation to the bus driver to board the bus directly
Manage Booking
Q: I have made my payment, but I did not get any confirmation/e-receipt
A: Kindly check your junk mail for the confirmation/e-receipt. If there is no e-receipt received, kindly email to us, our customer service team will respond to you within 24 hours after receiving your email.
Q: Do I need to register to make booking in kkkl.com.sg?
A: We offers a unique flexibility in user registration. It is not required to register to buy tickets online. However, frequent passengers are encourage to register with us to benefit any promotional item on going.
Q: Can i change my booking departure date / time?
A: While we always hope for a seamless travel plan, we understand that sometimes life happens, and you might need to reschedule. Here’s everything you need to know about our rescheduling policy, ensuring you have a stress-free experience with us. Click here for more details.
Q: I have found that I made the same booking twice, will there be any refund?
A: Yes, we will refund to you if you made the same booking twice. But you must email us the booking details within 1 hour after your booking has been made. Terms and conditions apply.
Q: Is there any child ticket?
A: There is no child ticket available.
Q: Do I need to buy ticket for my child?
A: Child below 2 years old does not require a ticket. However, you are advisable to buy ticket for your child for safety reason.
Q: Is my ticket transferable?
A: Yes, you just need to print out the e-confirmation and your friend with the e-confirmation can collect ticket from the counter.
Journey and Visa
Q: How long is the journey from Singapore to KL by bus?
A: The journey will take around 6 to 8 hours depending on the traffic condition, this is also applicable for the journey from KL to Singapore.
Q: How long is the journey from Singapore to Malacca by bus?
A: The journey will take around 4 to 6 hours depending on the traffic condition, this is also applicable for the journey from Malacca to Singapore.
Q: Will there be any toilet break along the journey?
A: There will be a short toilet break toilet break along highway. If you have urgent matters, kindly inform the bus driver.
Q: Do I need a visa to visit Malaysia?
Singaporeans, Thailand and Malaysians & other ASEAN countries do not need visas. With the recent announcement, China Nationality & Indian Nationality do not need visa as well. However visa requirements do apply to many other nationalities. It is very important to check if visas are required for your journey because you may be refused the entry without a visa and we are not held responsibility for that consequence. Creating visas on the spot at the custom of 2nd link is not advisable because it will take more than 30 min and the coach will not wait more than 30 min. For more information, you may visit the following website:
Ministry of Foreign Affairs
a) For Malaysia, please click here.
b) For Singapore, please click here.
Address : Ministry of Foreign Affairs, Tanglin, Singapore 248163
Email : mfa@mfa.gov.sg
Tel : (65) 6379 8000
Fax : (65) 6474 7885
MFA One Call Centre : 1-800- 476 8870
(Toll-free for calls made from Singapore)
Q: Do I need to submit Malaysia Arrival card?
Yes, other than Singaporean, other nationalities are required to submit Malaysia Digital Arrival Card (MDAC) 3 days prior to departure
Click here to submit https://imigresen-online.imi.gov.my/mdac/main
